How Do I Refill a Prescription?
Medication and Diet Refill Options
Chewy policy:
We will approve prescriptions through Chewy ONLY if the prescription can be placed into our online patient portal. To do this you must call and request the prescription from Chewy and ask them to place the prescription request into the Veterinary Specialist Partners Online Chewy Portal. We will no longer call Chewy for any reason.
Our reasoning: As a company, Chewy has elected to directly target the veterinary industry and other professional companies in order to increase their profit. There tactics seek to underline the veterinarian patient relationship to the detriment of your pet’s health. We do not approve of their business practices, and as a company they are very difficult to work with when we have needed to call, requiring long hold times and multiple efforts to sort out inaccuracies with their scripting process. For these reasons, we have decided we will only refill prescriptions through Chewy that are placed into our online Chewy Portal. We are sorry for any inconvenience this causes to you, but ultimately, we feel most responsible to our patients, our staff, and the veterinary industry which is why we are setting these limits.
Our reasoning: As a company, Chewy has elected to directly target the veterinary industry and other professional companies in order to increase their profit. There tactics seek to underline the veterinarian patient relationship to the detriment of your pet’s health. We do not approve of their business practices, and as a company they are very difficult to work with when we have needed to call, requiring long hold times and multiple efforts to sort out inaccuracies with their scripting process. For these reasons, we have decided we will only refill prescriptions through Chewy that are placed into our online Chewy Portal. We are sorry for any inconvenience this causes to you, but ultimately, we feel most responsible to our patients, our staff, and the veterinary industry which is why we are setting these limits.