No-Show, Late, & Cancellation Policy
Description
“No Show” shall mean any patient who fails to arrive for a scheduled appointment. “Same Day Cancellation” shall mean any client who cancels or reschedules an appointment less than 24 hours before their scheduled appointment. “Late Arrival” shall mean any patient who arrives at the clinic 15 minutes after the expected arrival time for the scheduled appointment.
Policy
It is the policy of the practice to monitor and manage appointment no-shows and late cancellations. Veterinary Specialist Partners’ goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel or reschedule an appointment, clients are required to call or leave a message at least 24 hours before their pet’s appointment time. Notification allows the practice to better utilize appointments for other patients in need of prompt medical care.
Procedure
“No Show” shall mean any patient who fails to arrive for a scheduled appointment. “Same Day Cancellation” shall mean any client who cancels or reschedules an appointment less than 24 hours before their scheduled appointment. “Late Arrival” shall mean any patient who arrives at the clinic 15 minutes after the expected arrival time for the scheduled appointment.
Policy
It is the policy of the practice to monitor and manage appointment no-shows and late cancellations. Veterinary Specialist Partners’ goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel or reschedule an appointment, clients are required to call or leave a message at least 24 hours before their pet’s appointment time. Notification allows the practice to better utilize appointments for other patients in need of prompt medical care.
Procedure
- A client is notified of the appointment “No-Show, Late, & Cancellation Policy” at the time of scheduling. This policy can and will be provided in writing to patients at their request.
- Appointments must be cancelled or rescheduled at least 24 hours prior to the scheduled appointment time.
- In the event a patient arrives late as defined by “late arrival” to their appointment and cannot be seen by the provider on the same day, they will be rescheduled for a future appointment time.
- In the event a patient has incurred one (1) documented “no-shows” and/or “same-day cancellations,” the patient may be subject to dismissal from Veterinary Specialist Partners or a pre-payment option for consultations whereby pre-paid consultation fee secures the appointment spot, and the client will forfeit this fee if the appointment is cancelled or not attended.