Privacy Policy
Privacy Policy
Veterinary Specialist Partners values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share information when you use our website, services, and communications.
When Does This Privacy Statement Apply?
This Privacy Statement explains how we collect, use, share, and manage personal data at Veterinary Specialist Partners and its affiliated entities. It applies to information gathered through our websites, products, mobile apps, or other platforms that reference this Privacy Statement, as well as in connection with the services we provide to you.
When Does This Privacy Statement Not Apply?
• This Privacy Statement does not apply to team members when they interact with the Sites in the context of their employment.
• It does not cover third-party websites, video content, or external platforms.
Notice at Collection
We may collect and process various types of personal data depending on how you interact with our Sites, products, and services. We retain personal data only as long as necessary for its intended purpose.
Types of Personal Data We Collect:
• Identifiers (e.g., name, contact information)
• Customer Records (e.g., billing details, service history)
• Financial Information (e.g., payment details)
• Internet or Network Activity (e.g., browsing or usage data)
• Audio, Electronic, or Similar Information (e.g., recorded calls)
• Location Information (e.g., geolocation data)
• Content of Communications (e.g., emails or messages sent to us)
• Demographic Data (e.g., age, preferences)
• Video Viewing History (e.g., from video content on our platforms)
For job applicants, additional data collected may include:
• Professional or Employment Data (e.g., work history, references)
• Education Information (e.g., academic qualifications)
• Sensitive Personal Data (e.g., race, gender identity, sexual orientation)
How We Use Your Personal Data:
• Internal Business Operations
• Site, service, or product improvements
• Advertising and marketing efforts
• Security and fraud prevention
• Legal compliance
When and to Whom Do We Disclose Your Personal Data?
We may share or disclose your personal data in the following situations:
• To provide services or respond to your communications
• To comply with legal obligations or respond to investigations
• To protect the rights, property, or safety of our organization, customers, or the public
• With service providers, vendors, or agents assisting with business functions
• During a business transition, such as a merger or bankruptcy
• To social media platforms for targeted advertising
• SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes
Changes to This Privacy Statement
We may update this Privacy Statement periodically. Any significant changes will be communicated by posting a notice and updating the date of the Privacy Statement. Please check for updates regularly.
Veterinary Specialist Partners values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share information when you use our website, services, and communications.
When Does This Privacy Statement Apply?
This Privacy Statement explains how we collect, use, share, and manage personal data at Veterinary Specialist Partners and its affiliated entities. It applies to information gathered through our websites, products, mobile apps, or other platforms that reference this Privacy Statement, as well as in connection with the services we provide to you.
When Does This Privacy Statement Not Apply?
• This Privacy Statement does not apply to team members when they interact with the Sites in the context of their employment.
• It does not cover third-party websites, video content, or external platforms.
Notice at Collection
We may collect and process various types of personal data depending on how you interact with our Sites, products, and services. We retain personal data only as long as necessary for its intended purpose.
Types of Personal Data We Collect:
• Identifiers (e.g., name, contact information)
• Customer Records (e.g., billing details, service history)
• Financial Information (e.g., payment details)
• Internet or Network Activity (e.g., browsing or usage data)
• Audio, Electronic, or Similar Information (e.g., recorded calls)
• Location Information (e.g., geolocation data)
• Content of Communications (e.g., emails or messages sent to us)
• Demographic Data (e.g., age, preferences)
• Video Viewing History (e.g., from video content on our platforms)
For job applicants, additional data collected may include:
• Professional or Employment Data (e.g., work history, references)
• Education Information (e.g., academic qualifications)
• Sensitive Personal Data (e.g., race, gender identity, sexual orientation)
How We Use Your Personal Data:
• Internal Business Operations
• Site, service, or product improvements
• Advertising and marketing efforts
• Security and fraud prevention
• Legal compliance
When and to Whom Do We Disclose Your Personal Data?
We may share or disclose your personal data in the following situations:
• To provide services or respond to your communications
• To comply with legal obligations or respond to investigations
• To protect the rights, property, or safety of our organization, customers, or the public
• With service providers, vendors, or agents assisting with business functions
• During a business transition, such as a merger or bankruptcy
• To social media platforms for targeted advertising
• SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes
Changes to This Privacy Statement
We may update this Privacy Statement periodically. Any significant changes will be communicated by posting a notice and updating the date of the Privacy Statement. Please check for updates regularly.
Terms of Service for SMS
Text Message Opt-In/Consent for SMS:
By providing your phone number, you agree to receive SMS messages regarding your pet’s care, including critical reminders, appointment updates, diagnostic results, and other related communications. Message and data rates may apply. Message frequency may vary based on the type of care your pet requires.
Below are specific examples of SMS messages you may receive:
• Appointment reminders for your pet’s care.
• Pet health updates/ diagnostic results.
• Medication refill notifications.
Opt-In Process:
VSP communicates via SMS for reminders, diagnostic results, and updates regarding your pet’s care. Message frequency may vary, and message rates apply.
Opt-Out Instructions:
You can opt-out of receiving SMS updates at any time by texting “STOP” to 502-901-7990. For assistance, text “HELP” to or call 502-901-7990.
Keywords for SMS Opt-In, Opt-Out, and Help Messages:
START: Thank you for opting in to receive SMS updates from VSP. You will receive critical reminders and updates about your pet’s care. Message frequency may vary. Message and data rates may apply. Reply ‘HELP’ for assistance or call (502) 901-7990. Reply ‘STOP’ to opt out. https://www.vetsp.com/privacypolicy.html
STOP: You’ve opted out of receiving SMS messages from Veterinary Specialist Partners. No further texts will be sent to you. This will result in delays in communications about your pet’s care. To opt back in, reply 'START' at any time. https://www.vetsp.com/privacypolicy.html
HELP: Thank you for reaching out to Veterinary Specialist Partners! For further assistance, please call us at (502) 901-7990 or email us at [email protected]. We can help! https://www.vetsp.com/privacypolicy.html
Data Retention:
Your SMS data is securely protected.
Data Usage and Retention:
Your phone number will be used solely for communication related to your pet’s care and may be shared with our third-party SMS service provider for message delivery purposes. We take your privacy seriously and will protect your personal information in accordance with our privacy policy. We will retain your phone number only for as long as necessary to fulfill the communication purposes.
Third-Party Providers:
Our SMS service provider is fully compliant with TCPA and related privacy regulations. We ensure that all parties involved in sending SMS messages to you are required to follow strict data privacy and security standards.
Privacy Assurance:
We respect your privacy and do not sell, rent, share, or disclose your personal information, including your phone number, with any third parties for marketing purposes without your explicit consent. Your information is only used to provide the services you’ve requested and to improve your experience with Veterinary Specialist Partners (VSP). For more details, please review our Privacy Policy above.
By providing your phone number, you agree to receive SMS messages regarding your pet’s care, including critical reminders, appointment updates, diagnostic results, and other related communications. Message and data rates may apply. Message frequency may vary based on the type of care your pet requires.
Below are specific examples of SMS messages you may receive:
• Appointment reminders for your pet’s care.
• Pet health updates/ diagnostic results.
• Medication refill notifications.
Opt-In Process:
VSP communicates via SMS for reminders, diagnostic results, and updates regarding your pet’s care. Message frequency may vary, and message rates apply.
Opt-Out Instructions:
You can opt-out of receiving SMS updates at any time by texting “STOP” to 502-901-7990. For assistance, text “HELP” to or call 502-901-7990.
Keywords for SMS Opt-In, Opt-Out, and Help Messages:
START: Thank you for opting in to receive SMS updates from VSP. You will receive critical reminders and updates about your pet’s care. Message frequency may vary. Message and data rates may apply. Reply ‘HELP’ for assistance or call (502) 901-7990. Reply ‘STOP’ to opt out. https://www.vetsp.com/privacypolicy.html
STOP: You’ve opted out of receiving SMS messages from Veterinary Specialist Partners. No further texts will be sent to you. This will result in delays in communications about your pet’s care. To opt back in, reply 'START' at any time. https://www.vetsp.com/privacypolicy.html
HELP: Thank you for reaching out to Veterinary Specialist Partners! For further assistance, please call us at (502) 901-7990 or email us at [email protected]. We can help! https://www.vetsp.com/privacypolicy.html
Data Retention:
Your SMS data is securely protected.
Data Usage and Retention:
Your phone number will be used solely for communication related to your pet’s care and may be shared with our third-party SMS service provider for message delivery purposes. We take your privacy seriously and will protect your personal information in accordance with our privacy policy. We will retain your phone number only for as long as necessary to fulfill the communication purposes.
Third-Party Providers:
Our SMS service provider is fully compliant with TCPA and related privacy regulations. We ensure that all parties involved in sending SMS messages to you are required to follow strict data privacy and security standards.
Privacy Assurance:
We respect your privacy and do not sell, rent, share, or disclose your personal information, including your phone number, with any third parties for marketing purposes without your explicit consent. Your information is only used to provide the services you’ve requested and to improve your experience with Veterinary Specialist Partners (VSP). For more details, please review our Privacy Policy above.