Dear Pet Parents,
We know how much you love your furry family member, and we share your desire to provide them with the best care possible. Part of that responsibility includes making and keeping appointments with our veterinary specialists, who are dedicated to your pet’s health and well-being. We understand that life is unpredictable, and sometimes things come up that can cause you to miss or need to change your appointment. That’s why we wanted to take a moment to share why sticking to your scheduled appointment is so important—not only for your pet, but for all of us in the VSP family.
Every Appointment Counts
Our schedule fills up quickly, often months in advance, and each slot is valuable not just for you, but for every other pet family who needs care. When an appointment is missed or canceled last minute, it means another pet in need has to wait longer to be seen. That’s time we could have spent helping another furry friend, and we don’t want anyone to wait longer than necessary for care.
Supporting Our Pet Community
By honoring your scheduled appointment and adhering to our cancellation policy, you’re helping ensure that we can keep the schedule running smoothly and that every pet, including yours, receives the timely care they deserve. Your commitment to keeping your appointments helps create a system where everyone, from your pet to the next family, gets the support they need.
Thank You for Your Understanding
We understand that plans change, and we’re grateful for your understanding and cooperation. It’s because of pet parents like you that we’re able to maintain the level of care we all want for our animals. Thank you for being part of our community and for supporting us in keeping things running smoothly for all of our furry friends.
In the end, it’s all about ensuring our pets—our family—receive the care they deserve. We couldn’t do it without you.
With warmest gratitude,
The VSP Team
We know how much you love your furry family member, and we share your desire to provide them with the best care possible. Part of that responsibility includes making and keeping appointments with our veterinary specialists, who are dedicated to your pet’s health and well-being. We understand that life is unpredictable, and sometimes things come up that can cause you to miss or need to change your appointment. That’s why we wanted to take a moment to share why sticking to your scheduled appointment is so important—not only for your pet, but for all of us in the VSP family.
Every Appointment Counts
Our schedule fills up quickly, often months in advance, and each slot is valuable not just for you, but for every other pet family who needs care. When an appointment is missed or canceled last minute, it means another pet in need has to wait longer to be seen. That’s time we could have spent helping another furry friend, and we don’t want anyone to wait longer than necessary for care.
Supporting Our Pet Community
By honoring your scheduled appointment and adhering to our cancellation policy, you’re helping ensure that we can keep the schedule running smoothly and that every pet, including yours, receives the timely care they deserve. Your commitment to keeping your appointments helps create a system where everyone, from your pet to the next family, gets the support they need.
Thank You for Your Understanding
We understand that plans change, and we’re grateful for your understanding and cooperation. It’s because of pet parents like you that we’re able to maintain the level of care we all want for our animals. Thank you for being part of our community and for supporting us in keeping things running smoothly for all of our furry friends.
In the end, it’s all about ensuring our pets—our family—receive the care they deserve. We couldn’t do it without you.
With warmest gratitude,
The VSP Team
No-Show, Late, & Cancellation Policy
Description
“No Show” shall mean any patient who fails to arrive for a scheduled appointment. “Same Day Cancellation” shall mean any client who cancels or reschedules an appointment less than 24 hours before their scheduled appointment. “Late Arrival” shall mean any patient who arrives at the clinic 15 minutes after the expected arrival time for the scheduled appointment.
Policy
It is the policy of the practice to monitor and manage appointment no-shows and late cancellations. Veterinary Specialist Partners’ goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel or reschedule an appointment, clients are required to call or leave a message at least 24 hours before their pet’s appointment time. Notification allows the practice to better utilize appointments for other patients in need of prompt medical care.
Procedure
“No Show” shall mean any patient who fails to arrive for a scheduled appointment. “Same Day Cancellation” shall mean any client who cancels or reschedules an appointment less than 24 hours before their scheduled appointment. “Late Arrival” shall mean any patient who arrives at the clinic 15 minutes after the expected arrival time for the scheduled appointment.
Policy
It is the policy of the practice to monitor and manage appointment no-shows and late cancellations. Veterinary Specialist Partners’ goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel or reschedule an appointment, clients are required to call or leave a message at least 24 hours before their pet’s appointment time. Notification allows the practice to better utilize appointments for other patients in need of prompt medical care.
Procedure
- A client is notified of the appointment “No-Show, Late, & Cancellation Policy” at the time of scheduling. This policy can and will be provided in writing to patients at their request.
- Appointments must be cancelled or rescheduled at least 24 hours prior to the scheduled appointment time.
- In the event a patient arrives late as defined by “late arrival” to their appointment and cannot be seen by the provider on the same day, they will be rescheduled for a future appointment time.
- In the event a patient has incurred one (1) documented “no-shows” and/or “same-day cancellations,” the patient may be subject to dismissal from Veterinary Specialist Partners or a pre-payment option for consultations whereby pre-paid consultation fee secures the appointment spot, and the client will forfeit this fee if the appointment is cancelled or not attended.
